Refund policy
REFUND & EXCHANGE POLICY
Exchanges
If, for any reason, you need to exchange an item, we’re happy to help. Club Ninety Nine accepts exchanges for the same item only, subject to availability.
To request an exchange, please contact us at [your customer support email] within seven days of receiving your order.
Items must be returned in their original, unworn and unused condition, with all original tags and packaging intact. Returned items must be received by Club Ninety Nine within seven days of the exchange being authorised.
Customers are responsible for all exchange shipping costs unless the item is faulty or incorrect.
Refunds
Unfortunately, we do not offer refunds on returned items, except where required by applicable law. Sale items are not eligible for exchange unless required by applicable law.
Faulty or Incorrect Items
If your item arrives damaged, defective or incorrect, please contact our customer support team with your order number and photographs of the issue. We will assess the issue and arrange an appropriate replacement or other remedy in accordance with applicable consumer law. Club Ninety Nine will cover reasonable return shipping costs for confirmed faulty or incorrectly supplied items.
Order Changes & Cancellations
Once an order has been placed, we cannot guarantee that changes or cancellations can be made. If your order has not yet been dispatched, please contact our customer support team as soon as possible, and we will do our best to assist.
Returns & Shipping
Returns and exchanges cannot be made in person at Club Ninety Nine events or other locations unless expressly authorised by our team.
Important Information
Nothing in this policy affects your statutory consumer rights. Where applicable consumer law provides a right to cancel, return or obtain a refund, those rights will take precedence over this policy.
Thank you for being part of Club Ninety Nine.